Privacy, in plain English.
A plain-language summary of our privacy policy (last updated September 2025). The policy is the binding version and takes precedence wherever the two differ. Clause numbers in brackets point to the part of the policy each line comes from.
What we collect.
- What you give us when you register, use SimVida or contact us, such as your name, email address and phone number (3.1).
- Special personal information, such as biometric information, only with your consent (3.1.3).
- In our apps, if you allow it: your location, access to device features like bluetooth, calendar and camera, and push notifications. You can change these in your device settings (3.2).
- Collected automatically: your IP address, device and browser details, language, country, location, and how and when you use SimVida (3.2.3, 3.3).
We don't knowingly collect information from children under 18 (3.1.4). We don't currently respond to browser Do-Not-Track signals (3.4).
Why we use it.
To provide, improve and administer SimVida, to communicate with you, for security and fraud prevention, and to comply with the law. With your consent, we may also use it for other purposes, including under a subscription agreement you sign with us (4). We rely on your consent to process your information (13.2).
Who we share it with.
- Aggregated data, such as statistics, which doesn't identify you, for any purpose (6.1).
- Service providers, and anyone we're required by law to share it with (6.2). The PAIA manual lists who these are.
- Offer wall providers. Our apps may show a third-party offer wall from advertisers. If you click it, you leave our app, and an identifier such as your user ID is shared with the offer wall provider (6.3).
- A buyer or investor during a merger, sale, financing or acquisition (6.4.1).
- Our affiliates, who must honour this policy (6.4.2).
- Anyone else, with your consent (6.4.3).
Cookies.
Cookies set when you register let us recognise you as a customer (7.1). The website asks whether you accept cookies beyond those it needs to work. If you decline, some parts may not work (7.2).
Where it's kept, and for how long.
SimVida is hosted in the cloud by Amazon Web Services. We may use third-party operators who process your information outside South Africa (8).
We keep your information for as long as the purposes above need it, and for at least five years, unless the law requires otherwise (9).
We protect it with reasonable technical and organisational security measures, but no system on the internet is completely secure, and sending information to and from SimVida is at your own risk (10.1).
Your rights.
- Ask us to confirm what personal information we hold about you (12).
- Ask us to correct, destroy or delete it (12).
- Object to us processing it, and withdraw your consent at any time. This doesn't undo processing that already happened (13.2).
The forms for these requests, and how to use them, are in our PAIA manual (13.3). Please also let us know if your details change, so what we hold stays accurate (11).
Changes and contact.
We may update the policy from time to time; a new version takes effect as soon as it's published. For material changes we may post a notice or tell you directly (14).
Questions about your personal information: email contact@simvida.com (15). Our Information Officer and deputy are named in the PAIA manual.